Does My Subscription Automatically Renew?
Understanding your auto-renewal settings and how to manage your subscription preferences to avoid unexpected charges.
Auto-Renewal Policy
- • Subscriptions automatically renew unless cancelled 24 hours before renewal
- • You'll receive email notifications 7 days and 1 day before renewal
- • Charges occur on the same date each billing cycle
- • You can disable auto-renewal anytime in your account settings
How Auto-Renewal Works
Initial Subscription
When you subscribe, auto-renewal is enabled by default to ensure uninterrupted service access.
Renewal Notifications
We send email reminders 7 days and 24 hours before your subscription renews, giving you time to make changes.
Automatic Billing
Your payment method is charged automatically on the renewal date for the next billing period.
Continued Access
Your subscription continues seamlessly, and you maintain access to all premium features.
Frequently Asked Questions
Can I cancel before my renewal date?
Yes, you can cancel your subscription at any time before the renewal date. You'll continue to have access to premium features until your current billing period ends. The cancellation must be made at least 24 hours before the renewal date to avoid being charged for the next period.
Will I get a notification before renewal?
Yes, we send email notifications to remind you about upcoming renewals. You'll receive notifications 7 days before and 24 hours before your subscription renews. Make sure your email address is up to date in your account settings to receive these important notifications.
What happens if my payment method fails?
If your payment method fails, we'll attempt to process the payment again within 24-48 hours. You'll receive an email notification about the failed payment. If the payment continues to fail, your subscription will be suspended, but you'll have a grace period to update your payment information and reactivate your account.
Can I change my billing cycle?
Yes, you can switch between monthly and annual billing cycles. Changes to your billing cycle will take effect at your next renewal date. If you switch from monthly to annual, you may receive a prorated credit. Contact our support team for assistance with billing cycle changes.
Still Need Help?
Our support team is here to help you manage your subscription settings and answer any questions about auto-renewal.
Related Help Topics
Other subscription-related questions you might have
HELP CENTER
COMPREHENSIVE SOLUTIONS FOR DIGITAL MARKETING AND SOFTWARE DEVELOPMENT LIMITED
42-44 Bishopsgate, London, EC2N 4AH
+44 7428022160
